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Massachusetts Ambulance Association

EMD Workshop (Ambulance & Public Safety)

  • May 24, 2019
  • 8:00 AM - 4:00 PM
  • Trinity EMS Training Center



This workshop focuses on QAQI on the International Academy of Emergency Dispatchers EMD system. A simple working lunch will be provided.

Target Audience

The target audience for this class is IAED Q’s.  Q’s from all EMD systems are welcomed.  Each session of the conference will be 30 or 60 minutes long.  


Presenters for the workshop are from Priority Dispatch,  Pro EMS, and Trinity EMS.
  • 08:00-08:15    Welcome, Housekeeping
  • 08:15-08:45    Scoring standards 10                  Brad Lamothe
    How we transitioned to scoring standards 10 and how we use it.
  • 08:45-09:30    EMD learning plan 2.0                 Joe Breen
    Trinity’s revised learning plan for EMD improvement
  • 09:30-09:45    Quality Improvement Unit, Dispatch Review Committee       Chris Archambault
    An overview out Trinity’s QIU and DRC. How we got this going and how easy it is to use.
  • 09:45-10:00    Break
  • 10:00-12:00   Compliance Factors, QA, QI            Tony Guido
  • 12:00-13:00    Working lunch    Live QA with Joe and Brad
    We will Q calls that Trinity has received (HIPPA Compliant) and show how we do this. Class participation will be encouraged.
  • 13:00-15:00   QA Infrastructure                         Tony Guido
  • 15:00-15:15 Break
  • 15:15-15:45  Steering Committee                      Jon Kelley
    An overview of our Dispatch Steering Committee and the inclusion of our Medical Director.
  • 15:45-16:00    Wrap up and Q&A                        All


Registration is complimentary to communications professionals, and lunch will be provided. (Non-Priority Dispatch vendors are welcome to participate in the class for a $100 registration fee, but are not eligible to promote their products.) 


Address for Uber or Taxi

Trinity EMS Training Center

10 Jean Ave Unit 12

Chelmsford MA, 01824

Address for Parking

Parking is restricted at the training center. If you are driving, please park at

Trinity EMS Headquarters 

1221 Westford St

Lowell, MA 

A shuttle will bring you to the training center.

Continuing Education Credits

This workshop has been approved by the Massachusetts State 911 Department for 8 CEUs.

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